Terms of Service & Refund Policy

Last updated: July 24, 2026

PEI Shows ("we", "us") operates RehearsAll, a private digital rehearsal platform — a website (peishows.com) and companion iOS/macOS/Android apps — for cast and crew of community musical-theatre productions. By creating an account, purchasing access, or using the platform, you agree to these terms.

1. What we provide

RehearsAll is a software platform and access service. A paid purchase grants access to the rehearsal tools and the materials that a production has made available to its cast for a specific show run, for the stated access period. We charge for use of the platform — not for the underlying rights to any musical.

About production materials. The rights to perform and rehearse a licensed musical are held by the producing organization (the theatre group), under its license with the work's rights-holder (e.g. Music Theatre International / Concord Theatricals). RehearsAll makes a production's materials available to that production's own approved cast and crew, at the direction of the organization that holds the license. We do not sell, sublicense, or transfer performance or distribution rights in any copyrighted work. Your fee is for platform access only.

2. Accounts & eligibility

You must provide accurate account information and keep your login secure.
Members under 18 require verified parent/guardian consent before an account activates.
Access to a production is granted only to members that production has approved. We may suspend or revoke access that is shared, resold, or used outside an approved production.

3. Purchases & pricing

Individual production pass — a one-time purchase that unlocks a single production's rehearsal materials through that show's stated closing/access-end date. It is a one-time charge and does not auto-renew.
Organization seat licenses — a production or theatre group may purchase access for its cast; individual members then redeem access at no personal charge.
Prices, included materials, and the access-end date are shown before you complete a purchase and on your receipt.
Purchases made inside the iOS/macOS app are processed by Apple through In-App Purchase and are subject to Apple's terms. Purchases on the website are processed by our payment provider (Stripe); we never receive or store your full card details.

4. Refund policy

We want you to get what you paid for. Because a production pass unlocks downloadable rehearsal materials immediately, the following applies:

Before you access any materials: full refund on request within 14 days of purchase.
After you have accessed materials: purchases are generally non-refundable, because the content has been delivered. We will still review genuine cases (accidental duplicate purchase, a production that was cancelled, a technical fault that prevented use) and issue a refund at our discretion.
Apple In-App Purchases: refunds for purchases made in the app are handled by Apple, not by us. Request them through reportaproblem.apple.com. If Apple grants a refund, the associated access is removed.

To request a refund for a website purchase, email contact@peishows.com from your account email with your receipt. We aim to respond within 3 business days.

5. Acceptable use

Do not copy, download-and-redistribute, screen-record, or share production materials outside your approved production. These materials are licensed to a specific production and protected by copyright.
Do not share your account, resell access, or attempt to circumvent access controls.
Violations may result in immediate suspension without refund, and may be reported to the affected rights-holder.

6. Availability

We work to keep the platform available but do not guarantee uninterrupted service. Rehearsal materials, features, and access windows are set by each production and may change. A production's access ends on its stated access-end date.

7. Disclaimer & liability

The platform is provided "as is". To the fullest extent permitted by law, PEI Shows is not liable for indirect or consequential damages, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim.

8. Chargebacks

If you believe a charge is in error, please contact us first — we resolve almost every issue quickly. Filing a chargeback without contacting us may result in loss of access while the dispute is reviewed. We retain purchase and access records as evidence for disputes.

9. Changes to these terms

We may update these terms; material changes will be noted by the "Last updated" date above. Continued use after an update means you accept the revised terms.

10. Contact

PEI Shows · contact@peishows.com